#user-suggestions

Mon, Aug 12, 2019, 10:53 AM

@Jesse Fusselman has joined the channel

Mon, Aug 12, 2019, 10:53 AM

@Lauren Wilkins has joined the channel

Mon, Aug 12, 2019, 10:53 AM

@Rachel C has joined the channel

Mon, Aug 12, 2019, 10:53 AM

@Jesse Fusselman set the channel purpose: A place to post the best of the suggestions by either customer or coworkers looking for help or input.

Jesse Fusselman

Mon, Aug 12, 2019, 10:54 AM

A helpdesk ticket just came into our support queue. This was the entire ticket "Please help, thank you"

:help: 3

Mon, Aug 12, 2019, 10:55 AM

@Jesse Fusselman has renamed the channel from "user_suggestions" to "user-suggestions"

Lauren Wilkins

Mon, Aug 12, 2019, 10:55 AM

I’ll have to throw some of my classics I have. Hold please

:thanks: 1

Lauren Wilkins

Mon, Aug 12, 2019, 2:50 PM

I have collected 80 help article feedback classics. Here’s a great one to start:

wrong.png

Lauren Wilkins

Mon, Aug 12, 2019, 2:50 PM

alternatively, we have this gem from an obvious intellect:

big words.png

Lauren Wilkins

Mon, Aug 12, 2019, 2:52 PM

the left is the article title. the right is their feedback.

beurocratic bitches.png

Lauren Wilkins

Mon, Aug 12, 2019, 2:53 PM

one of my favorites of all time

dating app.png

Jesse Fusselman

Mon, Aug 12, 2019, 2:59 PM

Oh wow, I forgot about the 3rd one you posted. These are all so good. Best feedback ever!

4 replies

Lauren Wilkins

Mon, Aug 12, 2019, 2:59 PM

That’s a newer one, so you’ve probably never seen it.

Jesse Fusselman

Mon, Aug 12, 2019, 3:00 PM

The alliteration to the insult was a nice touch

Lauren Wilkins

Mon, Aug 12, 2019, 3:01 PM

so clever. I better follow through on his feedback. And just shut the company down. Obvi.

Jesse Fusselman

Mon, Aug 12, 2019, 3:28 PM

No tracking, at all, whatsoever, end of story, goodbye

Lauren Wilkins

Mon, Aug 12, 2019, 3:01 PM

flip phone.png

:joy: 1

1 reply

Jesse Fusselman

Mon, Aug 12, 2019, 3:26 PM

fliipin phones!

Lauren Wilkins

Mon, Aug 12, 2019, 3:02 PM

older ppl.png

:joy: 1

Lauren Wilkins

Tue, Aug 13, 2019, 2:49 PM

how to internet.png

:joy: 1

1 reply

Jesse Fusselman

Tue, Aug 13, 2019, 3:00 PM

Please help, how do I internet??

Lauren Wilkins

Tue, Aug 13, 2019, 2:49 PM

stupid idiots.png

:joy: 1

1 reply

Lauren Wilkins

Tue, Aug 13, 2019, 3:03 PM

I particularly like the clarification on this one

Lauren Wilkins

Tue, Aug 13, 2019, 2:50 PM

LENOVO.png

3 replies

Jesse Fusselman

Tue, Aug 13, 2019, 3:01 PM

I didn't know how to help UNTIL THEY CAPITALIZED EVERYTHING!

Lauren Wilkins

Tue, Aug 13, 2019, 3:05 PM

I feel like maybe he doesn’t understand _because_ he’s on a lenovo?

Jesse Fusselman

Tue, Aug 13, 2019, 3:09 PM

oh yeah, that is definitely a way to interpret his sentence

Jesse Fusselman

Tue, Aug 13, 2019, 3:00 PM

Your file names kill me too.

Lauren Wilkins

Tue, Aug 13, 2019, 3:02 PM

I rename them for clarity

Tue, Aug 13, 2019, 3:03 PM

@Emily Smith has joined the channel

Lauren Wilkins

Tue, Aug 13, 2019, 3:05 PM

dumbs asses.png

3 replies

Jesse Fusselman

Tue, Aug 13, 2019, 3:06 PM

Would he/she have done that already though???? Clearly they don't even know either.

Lauren Wilkins

Tue, Aug 13, 2019, 3:07 PM

I enjoy the pluralization of dumb

Jesse Fusselman

Tue, Aug 13, 2019, 3:07 PM

many dumbs

Lauren Wilkins

Tue, Aug 13, 2019, 3:06 PM

this person doesn’t understand time

the clock is advancing.png

:oh_no: 1

:clock1: 1

:clock2: 1

:clock3: 1

:clock5: 1

:yikes: 1

Lauren Wilkins

Tue, Aug 27, 2019, 3:16 PM

11 hours.png

:clock11: 1

:wow: 1

Lauren Wilkins

Tue, Aug 27, 2019, 3:17 PM

greedy jargon.png

:money_with_wings: 1

Lauren Wilkins

Tue, Aug 27, 2019, 3:18 PM

dumb it down.png

:joy: 1

Lauren Wilkins

Tue, Aug 27, 2019, 3:19 PM

help me.png

:help: 1

:please: 2

1 reply

Jesse Fusselman

Wed, Sep 4, 2019, 8:25 AM

oof, what a request

Lauren Wilkins

Mon, Sep 16, 2019, 11:12 AM

no idea.png

Lauren Wilkins

Mon, Sep 16, 2019, 11:13 AM

where?.png

Lauren Wilkins

Mon, Sep 16, 2019, 11:15 AM

transform.png

Lauren Wilkins

Mon, Sep 16, 2019, 11:19 AM

boo!.png

:ghost: 3

Lauren Wilkins

Thu, Sep 26, 2019, 9:33 AM

its… _not_ though

complicated.png

2 replies

Jesse Fusselman

Thu, Sep 26, 2019, 9:41 AM

Well, I mean, it never truly gets on the computer right?

Lauren Wilkins

Thu, Sep 26, 2019, 9:43 AM

OH U RIGHT

Lauren Wilkins

Mon, Sep 30, 2019, 2:09 PM

Step 1: become a beaver

Screen Shot 2019-09-30 at 2.09.00 PM.png

:rolling_on_the_floor_laughing: 2

Lauren Wilkins

Tue, Nov 5, 2019, 4:32 PM

very helpful feedback on my article. he wasn’t looking for the information he found, but it _was_ information.

Screen Shot 2019-11-05 at 4.21.39 PM.png

1 reply

Jesse Fusselman

Wed, Nov 6, 2019, 7:16 AM

I love these

Rachel C

Wed, Nov 20, 2019, 2:52 PM

Screen Shot 2019-11-20 at 2.52.37 PM.png

Rachel C

Wed, Nov 20, 2019, 2:53 PM

Super helpful. No idea if that’s a personal problem or something else…

:joy: 2

Lauren Wilkins

Fri, Nov 22, 2019, 9:22 AM

_oh honey_

Screen Shot 2019-11-22 at 9.21.18 AM.png

1 reply

Jesse Fusselman

Fri, Nov 22, 2019, 9:26 AM

I mean, maybe they hacked the servers and are looking for a directory map? Did you help them out?

Lauren Wilkins

Mon, Dec 2, 2019, 2:11 PM

Observant!

Screen Shot 2019-12-02 at 1.15.34 PM.png

:joy: 1

Lauren Wilkins

Mon, Dec 2, 2019, 2:11 PM

Screen Shot 2019-12-02 at 1.18.47 PM.png

Rachel C

Mon, Dec 2, 2019, 2:12 PM

I’d love to see the day when we can ctrl+alt+delete using mobile keyboards

:joy: 1